Delivery & Quotation Terms

Delivery policy

• ✓Courier or delivery is quoted separately where applicable, unless the accepted quotation or contract states that delivery is included.
• ✓Delivery charges may depend on parcel size, weight, destination, insurance, handling and urgency.
• ✓Tracking is shared after dispatch where available.
• ✓Shortages, visible damage or incorrect items should be reported promptly after delivery so the matter can be assessed.

Quotation and supply terms

• ✓Quotations are based on supplier confirmation, technical information and availability at the time of preparation.
• ✓Validity, payment, warranty and delivery terms are stated on the applicable quotation.
• ✓First-time or specially sourced orders may require payment security before procurement begins.
• ✓Non-stock or specially sourced items may be non-returnable unless otherwise agreed in writing.

Product identification and fit

Compatibility is assessed against the part numbers, equipment details, photographs, datasheets, application information and other records supplied by the customer.

• ✓QUANTREX may request the equipment model, serial number, PIN or manufacturer reference before confirming a quotation.
• ✓Equivalent products are offered only where the available information supports the proposed match and customer approval is obtained where appropriate.
• ✓Brand names and references are used for identification and sourcing; authorised distributorship is claimed only when confirmed in writing.

Transaction-specific terms take priority

Where a formal RFQ, tender, purchase order or contract requires an all-inclusive delivered price or specifies different payment, delivery, warranty or commercial conditions, the accepted written terms for that specific transaction take precedence over the general website information.